PRIVACY POLICY

Oak (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the handling of your personal information as described in this policy.

1. Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Name, date of birth and contact details

• Medical and health information (where provided through forms or consultations)

• Information provided through online enquiries, booking forms or pre-medical questionnaires

• Website usage data (such as IP address, browser type and pages visited)

Sensitive information, including health information, is only collected with your consent or where required or permitted by law.

2. How We Collect Information

We collect information when you:

• Use our website

• Submit an enquiry or booking request

• Complete medical or screening forms

• Attend a consultation or communicate with our team

We may also collect limited information automatically through cookies and analytics tools to improve website performance and user experience.

3. How We Use Your Information

Your personal information is used to:

• Respond to enquiries and manage appointments

• Provide medical and health services

• Assess suitability for treatment and ensure patient safety

• Communicate important information related to your care

• Meet legal, regulatory and professional obligations

• Improve our services and website functionality

We do not use your personal information for purposes unrelated to your care or engagement with Oak.

4. Disclosure of Information

We may disclose your information only where necessary, including to:

• Medical practitioners, nurses and healthcare professionals involved in your care

• Licensed Australian compounding pharmacies and pathology providers (where clinically required)

• Administrative and IT service providers who support our operations

• Regulatory or legal authorities where required by law

We do not sell, rent or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. This includes:

• Secure electronic systems

• Restricted access to medical records

• Compliance with professional confidentiality obligations mention

Health information is stored securely and retained only for as long as required by law and clinical guidelines.

6. Overseas Disclosure

We aim to store and manage personal information within Australia. Where overseas services are used (such as secure software platforms), reasonable steps are taken to ensure privacy protections are in place.

7. Access and Correction

You have the right to request access to your personal information and to request corrections if the information is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below. We may require identity verification before responding.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, although this may affect website performance.

9. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most current version will always be available on our website.